Shipping policy
At JustPepeShop, we ship worldwide and work with trusted logistics partners to deliver orders directly to your door. Please read our shipping policy carefully before placing an order.
🕒 Order Processing Time
- All orders are processed within 2–5 business days.
- During peak periods (holidays or high demand), processing may take up to 10 business days.
- Once your order is processed and handed over to the carrier, you will receive a shipping confirmation email with a tracking number.
⚠️ Please make sure your shipping address is correct before placing your order. We cannot change the address once the order has been processed.
🚚 Estimated Delivery Times (excluding processing time)
| Location | Delivery Time (Business Days) |
|---|---|
| United States | 7–14 days |
| Europe (including Poland) | 10–14 days |
| Canada | 10–14 days |
| Australia, New Zealand | 10–21 days |
| Mexico, Central & South America | 15–30 days |
⏳ These are estimates only. We cannot guarantee exact delivery dates, as delays may occur due to customs, holidays, or other external factors.
📦 Tracking
- All orders include a tracking number.
- It may take a few days for tracking updates to appear.
- If you haven’t received your tracking number within 5 business days after placing your order, please contact us at support@justpepeshop.com
❗Lost / Stolen / Damaged Packages
- If your tracking number shows “Delivered” but you haven’t received your package, please contact the carrier directly and file a claim.
- We are not responsible for lost or stolen packages confirmed as delivered.
- We rely on carrier timestamps and delivery confirmation to evaluate claims.
⚠️ Customs, Duties, and Import Fees
- International shipments may be subject to customs duties, taxes, or clearance fees depending on your country’s regulations.
- These fees are not included in your order total and are the customer’s responsibility.
- If the package is refused due to unpaid customs fees, the original shipping and return costs will not be refunded.
❌ Incorrect Address Disclaimer
- Customers are responsible for entering the correct shipping address.
- Once the order is placed, we cannot change the address.
- If the package is returned due to an incorrect or incomplete address, we are not responsible for the reshipment or refund.
💬 Contact & Support
If you have any questions about your order or delivery status, don’t hesitate to contact our team at:
📧 support@justpepeshop.com
We’re here to help and always appreciate your feedback!